REFUND AND SHIPPING POLICY
Refund and Shipping Policy
Thank you for shopping at Manga Muscle! We want you to have the best experience possible, and we strive to provide excellent customer service. This Refund and Shipping Policy outlines our guidelines regarding refunds, returns, and shipping.
Refunds and Returns:
We are confident that you will be satisfied with your purchase. However, if you are not completely happy with your order, we offer a refund or exchange within [number] days from the date of delivery. To be eligible for a refund or exchange, the following conditions must be met:
- The item must be unused, in its original packaging, and in the same condition as when you received it.
- You must provide proof of purchase, such as an order number or receipt.
- The item must be returned to us within the specified timeframe.
Please note that the following items are non-refundable:
- Downloadable digital products
- Gift cards
To initiate a refund or exchange, please contact our customer support team at mangamuscle.co@gmail.com. We will guide you through the process and provide instructions for returning the item. Return shipping costs are the responsibility of the customer, unless the return is due to a defective or incorrect item.
Once we receive the returned item and verify its condition, we will process your refund or exchange. Refunds will be issued to the original payment method within [number] business days.
Shipping:
We currently only offer shipping in the United States. Shipping costs and estimated delivery times vary depending on the destination and the shipping method chosen at checkout. We strive to process and ship orders promptly, typically within 3-7 business days.
Please note that delivery times are estimates and may be subject to delays beyond our control, such as customs processing or unforeseen circumstances. Manga Muscle is not responsible for any such delays or for any additional customs fees or duties incurred.
Once your order is shipped, you will receive a shipping confirmation email with a tracking number to monitor the progress of your package. It is your responsibility to provide accurate shipping information. If an incorrect address is provided and the package is returned to us, additional shipping fees may apply for resending the package.
If you have any questions or concerns regarding our Refund and Shipping Policy, please contact us at hello@musclemanga.com
